Your Pack Shipment
At Hipomarket.co.uk, we are committed to providing free shipping on all orders within the UK. Your items will be delivered directly to your home using trusted courier services, including GLS, YODEL, DPD, and Evri (Hermes_GB).
- Dispatch Time: Orders are generally dispatched within 1 business day after payment is received.
- Delivery Time: Estimated delivery time is 2–5 business days, depending on the product and delivery location.
- Real-Time Delivery Updates: Check the estimated delivery time on the product page for more accuracy.
Our warehouse and courier partners work together to ensure your order arrives on time and in excellent condition.
Return Policy
We strive to make your shopping experience seamless, including hassle-free returns.
How to Return:
- Contact us via email at support@hipomarket.co.uk or through our live chat.
- Provide your order details, product SKU, and, if applicable, clear photos of any defects or damages.
- We will arrange for the item to be picked up by a courier at no additional cost (if eligible).
Conditions for Returns:
- Returns must be initiated within 30 days of delivery or the first attempted delivery date.
- Items must be in their original packaging and in the same condition as received.
- Disassembly is required for furniture or other large items.
Refund Process:
- Refunds will be processed within 14 days of receipt of the returned product or confirmation of dispatch.
- Refunds will be issued to the original payment method, and you’ll receive a confirmation email once processed.
Important Notes:
- Customers are responsible for any loss in value due to mishandling or damage.
- Please inspect your package upon receipt and report any issues promptly.
Warranty Policy
At Hipomarket.co.uk, all products are covered by a 30-day limited warranty starting from the date of delivery.
What’s Covered:
- Damage occurring during shipping.
- Normal use of the product within the warranty period.
What’s Not Covered:
- Damage resulting from misuse or improper handling.
- Repairs or modifications performed by unauthorized parties.
How to File a Warranty Claim:
- Contact us at support@hipomarket.co.uk with details of the issue and supporting photos.
- Depending on the extent of the damage, we may offer:
- A repair or replacement part.
- A new product.
- A full refund.
This limited warranty is in addition to your statutory rights as a consumer. Any unauthorized repairs will void the warranty.
Contact Us
For more information on shipments, returns, or warranties, please reach out to us at support@hipomarket.co.uk or use our live chat feature.
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